Rubbish Removal Edgware Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Edgware provides waste collection and related services to residential and commercial customers. By making a booking or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Rubbish Removal Edgware, the service provider.
1.2 "Customer" means any individual, business, or organisation that requests or receives services from the Company.
1.3 "Services" means rubbish removal, waste collection, clearance, loading, transportation, and lawful disposal of waste, as agreed with the Customer.
1.4 "Waste" means any items, materials, or rubbish collected from the Customer during the provision of the Services, excluding any prohibited or hazardous items as defined by applicable legislation or as otherwise communicated by the Company.
1.5 "Site" means the premises, property, or location where the Services are to be carried out.
1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any specific written or verbal quotation or confirmation.
2. Scope of Services
2.1 The Company provides waste collection and rubbish removal services, including household rubbish clearance, garden waste removal, bulky item collection, and light commercial waste services within its designated service area.
2.2 The precise scope of Services, including the type and estimated volume of waste, the Site address, and any special access requirements, will be agreed at the time of booking or during an on-site assessment.
2.3 The Company reserves the right to refuse to collect any items that are hazardous, prohibited by law, excessively heavy, unsafe to handle, or otherwise outside the agreed scope of the Services.
3. Booking Process
3.1 Bookings may be made by telephone, email, or any booking method made available by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate information, including contact details, Site address, description and approximate volume or weight of the waste, access details, and any relevant restrictions such as limited parking or time constraints.
3.3 Any quotation provided prior to arrival at the Site is indicative only and is based on the information supplied by the Customer. The final price will be confirmed by the Company once the waste has been inspected on Site.
3.4 The Contract is formed when the Customer accepts the quotation provided by the Company, either at the time of booking or upon on-site confirmation, and the Company confirms the booking or begins to provide the Services.
4. Access and Parking
4.1 The Customer is responsible for ensuring that the Company has suitable access to the Site at the agreed time, including necessary entry codes, keys, or instructions, and for ensuring that the Site is safe for the Company’s operatives.
4.2 Where parking permits, pay-and-display tickets, or other access permissions are required, the Customer must arrange these in advance or reimburse the Company for any such charges incurred in providing the Services.
4.3 If the Company is unable to gain access to the Site or is seriously delayed as a result of inadequate arrangements by the Customer, the Company may charge a call-out fee or waiting time fee and may, at its discretion, reschedule the booking.
5. Customer Responsibilities
5.1 The Customer must ensure that all waste intended for collection is clearly identified and is safely accessible to the Company’s operatives.
5.2 The Customer must not include any hazardous or prohibited materials in the waste unless these have been explicitly disclosed and agreed in advance, and relevant arrangements and charges have been confirmed.
5.3 The Customer is responsible for obtaining any permissions required from landlords, managing agents, neighbours, local authorities, or any other relevant parties before Services are carried out.
5.4 The Customer must ensure that any fragile items, valuables, or items not intended for removal are clearly separated and, where appropriate, labelled. The Company is not liable for items removed in error where they were not clearly distinguished from the waste.
6. Pricing and Quotations
6.1 Prices for rubbish removal and waste collection are based on factors including the volume and weight of waste, type of materials, labour required, access conditions, and disposal costs incurred by the Company.
6.2 Any quotation provided by the Company prior to viewing the waste is an estimate only and is not binding until confirmed by the Company’s operative on Site after inspecting the waste.
6.3 If, upon inspection, the quantity or type of waste differs materially from that described at the time of booking, the Company may adjust the quotation and will only proceed with the Services with the Customer’s agreement to the revised price.
6.4 All prices are stated in pounds sterling and, unless otherwise stated, are inclusive of disposal charges and standard labour time for loading within reasonable limits. Additional charges may apply for excessive labour time, difficult access, waiting time, or special waste handling requirements.
7. Payments
7.1 Payment is due in full upon completion of the Services, unless the Company has agreed alternative payment terms in writing prior to the provision of the Services.
7.2 The Company accepts payment by cash, bank transfer, or card payment, subject to the methods available at the time of service. The Customer must ensure cleared funds are available at the time payment is due.
7.3 For commercial Customers with agreed credit terms, invoices are payable within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.
7.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under applicable UK law, as well as reasonable costs incurred in pursuing late payment.
8. Cancellations, Amendments and Waiting Time
8.1 The Customer may cancel or amend a booking by providing notice to the Company by phone or email.
8.2 Cancellations made more than 24 hours before the scheduled arrival time will not normally incur a cancellation fee. The Company reserves the right to charge a cancellation fee for bookings cancelled on shorter notice, to cover allocated labour, vehicle, and administrative costs.
8.3 If the Company arrives at the Site and is unable to carry out the Services due to reasons within the Customer’s control, including lack of access, unsafe conditions, or absence of an authorised person to approve charges, the Company may charge a call-out fee and any associated waiting time.
8.4 If the Customer is not present at the Site and has not provided prior authorisation or clear instructions, the Company may, at its discretion, either proceed with the Services based on available information or decline to carry out the work. In such cases, reasonable charges may still apply.
9. Waste Regulations and Prohibited Items
9.1 The Company operates in accordance with applicable UK waste management legislation and guidance, including the duty of care relating to the handling, transfer, and disposal of controlled waste.
9.2 The Company will transport and dispose of waste only at appropriately licensed or authorised facilities and will maintain records of waste transfers as required by law.
9.3 The Customer agrees not to present for collection any waste that is classified as hazardous or special waste without prior written agreement. This may include, without limitation, asbestos, chemicals, solvents, oils, clinical waste, gas bottles, certain electrical items, or any substance requiring specialist handling.
9.4 If hazardous or prohibited items are discovered amongst the waste without prior agreement, the Company may refuse to remove them, may adjust the price to reflect the additional handling and disposal requirements, or may suspend the Services. The Customer will be responsible for any additional costs or legal consequences arising from undisclosed hazardous waste.
9.5 The Customer remains responsible for the waste and its classification until it is loaded onto the Company’s vehicle. Once loaded, the Company assumes responsibility as the waste carrier, subject to these Terms and Conditions and applicable waste regulations.
10. Service Standards and Timeframes
10.1 The Company will use reasonable endeavours to attend the Site at the agreed time or within any agreed time window. However, any times given for arrival or completion are estimates only and cannot be guaranteed.
10.2 The Company will provide the Services with reasonable care and skill, using appropriately trained operatives and suitable vehicles and equipment.
10.3 In the event of delays or circumstances beyond the Company’s reasonable control, including traffic, vehicle breakdowns, extreme weather, or safety concerns, the Company may reschedule the booking or adjust timings. The Customer will be informed as soon as reasonably practicable.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.
11.2 Subject to clause 11.1, the Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, arising out of or in connection with the Services.
11.3 The Company’s total liability to the Customer for any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service in question.
11.4 The Customer must notify the Company in writing of any visible damage to property or other complaints within 48 hours of completion of the Services. The Company will investigate any reasonable complaints and, where appropriate, may offer remedial work or compensation, subject to the limitations set out in this clause.
11.5 The Company is not liable for pre-existing damage, wear and tear, structural defects, or any damage arising from unsafe, fragile, or improperly maintained property at the Site. The Customer is responsible for ensuring that access routes and areas where work is to be carried out are suitable and structurally sound.
11.6 The Company is not responsible for items removed in error where those items were not clearly separated or identified as not intended for disposal.
12. Insurance
12.1 The Company will maintain appropriate insurance cover, including public liability insurance, to a level it considers reasonably adequate for the nature of its Services.
12.2 Provision of insurance by the Company does not extend or increase any liability beyond that which is expressly set out in these Terms and Conditions or required by law.
13. Health and Safety
13.1 The Company will carry out the Services with regard to applicable health and safety legislation and its own internal health and safety policies.
13.2 The Customer must inform the Company of any known hazards at or near the Site, including but not limited to unsafe structures, contaminated areas, sharp objects, or aggressive animals.
13.3 The Company reserves the right to suspend or refuse to continue the Services if, in the opinion of its operatives, it is not safe to proceed. In such circumstances, the Customer may be liable for any part of the Services already carried out and any reasonable call-out or waiting charges.
14. Data Protection and Privacy
14.1 The Company will collect and use the Customer’s personal information only for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.
14.2 The Company will take reasonable steps to protect the security and confidentiality of personal information and will not sell personal data to third parties.
14.3 The Customer has the right to request access to personal information held about them by the Company and to request correction of any inaccuracies.
15. Complaints and Dispute Resolution
15.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable, providing full details of the issue.
15.2 The Company will investigate complaints fairly and promptly and will seek to resolve any issues through discussion with the Customer.
15.3 If a dispute cannot be resolved amicably, either party may pursue any remedies available under UK law.
16. Variation of Terms
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will not affect existing Contracts that have already been agreed, unless required by law.
16.2 The version of the Terms and Conditions in force at the time of booking or confirmation of Services will apply to that Contract.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
By proceeding with a booking or allowing the Services to be carried out, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
